Hartley Law Limited is committed to protecting and respecting your privacy. This privacy notice will inform you of how we look after your personal data and tell you about your privacy rights and how the law protects you.

Please read the below carefully.


  • “Personal Data” or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
  • “We” or “our” is a reference to Hartley Law Limited.
  • “Website” means www.hartleylaw.co.uk.
  • “You” – refers to the individual whose personal information we may collect, use and process.

Key Information

Hartley Law Limited, company number 10374829, registered at Saxon House, 28-30 Chapel Road, Southampton,
Hampshire SO14 5GL is the data controller and responsible for your personal data.

This privacy notice was last updated in January 2020.  We may update this notice from time to time; any updates will be posted on this page.

It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal data changes during your relationship with us.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with legal services). In this case, we may have to cancel the service you have with us but we will notify you if this is the case at the time.

Information we collect from you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, driving licence number, passport number and date of birth.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account details (i.e. bank name, account name and address, sort code).
  • Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our Website and services.
  • Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal Data but is not considered ‘personal data’ in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, sexual orientation).

How is your personal data being collected?

We collect data about you from our direct interactions with you (i.e. by email or telephone communications), as you interact on our Website, social media platforms and/or from third parties or publicly available sources (e.g. Experian, LinkedIn, Companies House).

How we use information that we collect

The way in which we use data varies depending on the context of our relationship with you.  We may use information held about you in the following ways:

  • To set you up as a client and comply with anti-money laundering regulations;
  • To provide you with information and to perform the legal services that you may request from us;
  • To provide you with information about services we offer;
  • For recruitment purposes in the event a position of interest arises;
  • To notify you about changes to our service;
  • To invoice you for our services and to receive or recover payment owed to us;
  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • To allow you to participate in interactive features of our service and/or to follow any of our social media sites including Facebook, Instagram, LinkedIn and Twitter, when you choose to do so;
  • Cookies (for further information please see our cookie policy);
  • As part of our efforts to keep our site safe and secure;
  • To measure or understand the effectiveness of advertising we serve to you;
  • To make suggestions and recommendations to you and other users of our site about services that may interest you or them;
  • To fulfil our legal, regulatory, professional and ethical obligations;
  • We may use information that we hold about you to communicate updates on the law or matters we believe to be of interest;
  • To invite you to participate in surveys regarding your experiences of working with us; and/or
  • For any other legitimate business purpose.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, whether this is permitted by law.

We will get your express opt-in consent before we share your personal data with any company outside of Hartley Law Limited for marketing purposes.

Disclosure of your information

  • You agree that we have the right to share your personal information with selected third parties (including Experian) including analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Hartley Law Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal and/or regulatory obligation, or in order to enforce or apply our and other agreements; or to protect the rights, property, or safety of Hartley Law Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • To our regulatory body, the Solicitors Regulation Authority or, professional advisors, professional bodies including courts.
  • To the police and other law enforcement agencies where we are under a duty to do so.

Where we store your Personal Data

If we transfer your Personal Data outside of the United Kingdom we will take reasonable steps to ensure your personal information is adequately protected.

We limit access to your Personal Data to those employees, and third parties who have a business need to know.  They are required to only process your Personal Data on our instructions. Unfortunately, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.  We will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purpose of a satisfying any legal, accounting or reporting requirements, in respect of providing services to you, resolving disputes and enforcing our agreements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your Personal Data.  You are entitled at any time to ask us for a copy of your personal data we hold about you, known as a data subject access request.  You are also entitled to ask that any information we hold about you is supplemented, updated or rectified.  You can make any of these requests free of charge by contacting us.

In certain circumstances, you can also ask us to restrict our processing of your Personal Data e.g. if you contest the accuracy of it.  We will always review your request and will inform you if we decide we are not required to action it.  If you require us to restrict or stop processing your Personal Data in any way, this may impact on our ability to provide our legal or professional services to you.  Depending on the nature of your requests we may have to stop acting for you but will still have to pay any unpaid fees and expenses which we have incurred on your behalf to date.

You are entitled to ask that we send you a copy of the Personal Data we hold about you to another organisation for your own purposes, for example, if you intend to instruct another service provider instead of us.  If you want us to move, copy or transfer your Personal Data in these circumstances, please contact us.

You are entitled to request erasure of your Personal Data where there is no good reason for us to retain it.  In these circumstances, we will erase your data where possible and whether not be in breach of any legal or regulatory obligations by doing so.  In such circumstances, we will consider whether we can redact or anonymise your data.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data.  This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it.  We may also contact you to ask for further information to speed up this process.

We will aim to respond to your request within one month.  Occasionally, it may take longer if your request is complex, in this case, we will update you.

Third-Party Links

Our website may include links to third-party websites, plug-ins and applications.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for their privacy statements.  When you leave our website, we encourage you to read the privacy notice of every website you visit.

Contact Us

If you have any questions or complaints regarding the use of your data please contact us in the first instance and we will do our best to resolve these.

If you are not satisfied with our response you have the right to make a complaint at any time to the Information Commissioner’s’ Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).